Frequently Asked Questions
Transparency matters – here we answer frequently asked questions about our products and services.
How can I place an order?
You can order via our website, by email, or by phone.
Do you offer custom solutions?
Yes, we develop tailor-made lighting solutions based on your requirements.
Can I get a quote in advance?
Of course. We’re happy to prepare a non-binding offer based on your project details.
What are your delivery times?
In-stock items ship within 2–5 working days. Custom orders take longer depending on complexity.
Do you deliver internationally?
Yes, we ship throughout Europe and internationally upon request.
How does your technical consulting work?
We advise via phone, video call, or on-site if needed.
Is there a minimum order quantity?
No for standard products. Custom items may have minimum quantities.
What warranty do you offer?
At least 2 years on all products, and up to 5 years on many items.
Are your products DALI-compatible?
Yes, many luminaires support DALI or can be equipped accordingly.
Do you offer installation services?
Yes, through certified partners upon request.
Are funding programs available?
Yes, we advise you on available subsidies for efficient lighting.
How are your products tested?
All products are tested internally and externally for safety and efficiency.
Can I request a sample?
Yes, samples are available – some free, some for a fee.
Do you offer technical support?
Yes, weekdays by phone or email.
Can I return my product?
Standard items can be returned within 14 days. Custom items are excluded.